The following Terms and Conditions of Service apply to all products and services provided by Chillies.
1. All work is carried out by Chillies on the understanding that the client has agreed to Chillies’s terms and conditions.
Copyright is retained by Chillies on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
If a choice of design is presented, only one solution is deemed to be given by Chillies as fulfilling the contract. All other designs remain the property of Chillies, unless agreed in writing that this arrangement has been changed.
2. Project Acceptance
At the time of proposal, Chillies will provide the customer with a written estimate or quotation for all the digital platforms requested by client.
A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Chillies.
Alternatively, the client may send an official order in reply to the estimate or quotation which binds the client to accept Chillies’ terms and conditions. No work on a project will commence until either document has been received by Chillies.
3. Design & Development Charges
Charges for design services to be provided by Chillies, will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 75% of the quoted fee will become immediately due. Work on the project will not commence until Chillies has received this deposit. When demo link goes live full settlement is expected with 2 days of demo link made available. Client has 7 days to supply information thats not yet reflecting on demo website. All tweaks and changes will be charged separately to original website quotation.
4. Charges for Other Services
Charges for any additional services over and above the estimated design, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.
5. Settlement of accounts
Accounts which remain outstanding for 7 days after the date of invoice, will incur an extra charge of 2% per month of the outstanding amount.
Payments may be made by cash or EFT prior to designs delivered or website going live. Failing to do so Chillies may suspend services until payment received. Payments must reflect on Chillies account before payment will be accepted as paid.
7. Publication and/or release of work done by Chillies on behalf of the client, may not take place before cleared funds have been received.
Copyrights and Trademarks
By supplying text, images and other data to Chillies for inclusion in the customer’s business cards, flyers, pamphlets, website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.
The customer agrees to fully indemnify and hold Chillies free from harm in any and all claims resulting for the customer in not having obtained all the required copyright, and/or any other necessary permissions.
9. Digital Designs
You will receive 3 Logo or design Samples (more depending on colour scheme). Once you have selected a design from the samples, you will be able to change 3 changes. After the 3 changes has been made an additional fee per change will be charged. All design fees must be paid in full before any artwork will be done. Once we received proof of payment, the artwork will be done. Artwork samples will be sent in the following 3-4 working days.